Terms of service

Terms of Service

Effective Date: 21-06-2025

Welcome to Rivya Jewel. By accessing or using our website (www.rivyajewel.com) and placing an order with us, you agree to be bound by the following terms and conditions.
Please read them carefully before making a purchase.

1. Products and Descriptions

Rivya Jewel offers a curated range of anti-tarnish, waterproof, and hypoallergenic jewelry designed for everyday elegance.
All product details, materials, and care instructions are mentioned in each product description. We encourage you to review them carefully before purchasing.

2. Order Cancellations

Customers may cancel their order within 24 to 36 hours of placing it.
After this time, we cannot guarantee cancellation or modification as the order may already be in processing.
Rivya Jewel reserves the right to decline any late cancellation request once order handling or dispatch has begun.

3. Pricing and Modifications

All prices are listed in INR (Indian Rupees) and are subject to change without prior notice.
We reserve the right to update or modify product details, pricing, or availability at any time without liability.

4. Discounts and Offers

Promotional codes, discounts, and special offers cannot be combined unless explicitly stated.
Rivya Jewel reserves the right to withdraw or amend any offer at its discretion.

5. Shipping and Delivery

Orders are generally processed and shipped within 5 to 10 working days.
Delivery timelines may vary during festive periods, sale events, or due to courier delays.
Customers are encouraged to follow us on Instagram @rivya_jewel or check their registered email for shipping updates.

6. International Orders

We currently ship only within India.
For international order assistance or special requests, please contact us directly at:
📧 rivyajewel@gmail.com
📸 Instagram: @rivya_jewel

7. Payments

We accept prepaid payments through secure payment gateways (UPI, cards, and net banking).
Cash on Delivery (COD) is currently not available.
All transactions are processed through trusted third-party payment providers to ensure security and reliability.

8. Right to Refuse Service

Rivya Jewel reserves the right to cancel orders or refuse service to any customer who:

  • Violates our terms or policies

  • Abuses support or communication channels

  • Engages in fraudulent or inappropriate activity

9. Liability Disclaimer

While we strive for excellence, Rivya Jewel will not be held liable for:

  • Shipping or delivery delays caused by courier or unforeseen circumstances

  • Damage or loss beyond our control, including acts of nature

We are committed to resolving any concerns promptly and fairly.

10. User Accounts and Responsibility

Customers are responsible for maintaining the confidentiality of their account login details and for all activities carried out under their account.

11. User Reviews and Content

Any reviews, comments, photos, or feedback shared by customers may be used by Rivya Jewel for marketing or promotional purposes.
We reserve the right to moderate, edit, or remove content that is false, inappropriate, or offensive.

12. Privacy Policy

Your data is handled securely through Shopify’s privacy and data protection systems.
Please refer to our [Privacy Policy] for detailed information on how your data is collected and used.

For any questions or concerns related to these Terms, please contact us at:
📧 rivyajewel@gmail.com

— Team Rivya Jewel ✨
Adorn Your Divine